Refund Policy

We hope you are enjoying your purchase, but if you are not fully satisfied for any reason, we are here to help with a return or refund.

Simple · Fair · Stress-Free

❶ 30-Day Hassle-Free Returns
✓ Request a return within 30 days of delivery (based on tracking date).
✓ Items must be unworn, undamaged, and in original packaging with tags attached.

❷ How to Return
① Email Us: Contact service@radiantdiary.com or use our Contact Form with your order number + reason.
② Get Instructions: We’ll reply within 24 hours with a return address.

❸ Refund Processing
✓ Refunds are issued to your original payment method (Credit Card/PayPal) within 3 business days after we receive your return.
✓ Allow 5-10 business days for banks to process.

❹ Non-Returnable Items
▸ Item(s) customized to customer’s requirements.
▸Item(s) with engraving or made into customized sizes.
▸Item(s) damaged caused by improper use.
▸Item(s) lost due to inaccurate delivery address.
▸Item(s) past 30 days or without tags/packaging.

❺ Damaged/Defective Items?
✓ If your item arrives damaged, wrong, or flawed, we’ll cover return shipping and refund 100% (photos required).

❻ Other Questions
▸ Didn’t receive your order? Contact us for tracking help or a lost-package investigation.
▸ Need an exchange? Place a new order and email us—we’ll prioritize shipping.

Contact: service@radiantdiary.com
We’re here to help! Reach out for flexible solutions.