1.Order - Related
After you place your order, our system will automatically send an order confirmation email to the address you provided.
This email includes:
Your order number
Item details
Order total
📬 Key feature in the email:
- Click the “View order status” button to access your dedicated order page for real-time updates.
⚠️ Important: Check your spam/junk folder if you don’t see our email, as it may have been filtered there.
Within 12 hour after submitting the order, you can contact customer service to try to modify the shipping address, add products, etc. After 12 hour, the order has entered the processing process and may not be modified. We apologize for any inconvenience.
2.Shipping and Logistics
We support free and fast delivery worldwide
How long does it take for an order to arrive?
- United States, Canada,United Kingdom, Europe, Australia，New Zealand: 6-15 business days
- UAE, Israel, Mexico, Japan, Korea, Singapore:6-15 business days
- Remote Areas/Islands: 25-30 business days
Free shipping
3.Product Information
Our jewelry comes in a variety of materials, including 925 silver, 18K gold - plated, Lab-Created Gemstones, etc. The details of each product are clearly marked on the product detail page, and you can check them by yourself.
We employ the best technology—vacuum plating in a furnace—to ensure that each piece lasts for a long time. Additionally, all our jewelry has an extra layer of protection for added strength and luster, making it perfect for everyday wear.
Under normal wearing conditions, 925 silver and 18K gold - plated jewelry are not easy to fade, but long - term contact with sweat, cosmetics, etc. may have an impact. We recommend that you take off the jewelry when taking a shower or exercising to extend its service life.
Some jewelry comes in different size options. For example, rings are available in sizes 5 - 9, Â You can check the product detail page for specific information. If you need a special size, you can contact customer service to consult about the possibility of customization.
4.Payment Methods
We support PayPal payment
âś“ Global Trust: Accepted in 200+ countries, trusted by 430M+ users
✓ Lightning-Fast: Check out in 2 clicks – no card re-entry
âś“ Bank-Grade Security: Encrypted transactions + 24/7 fraud monitoring
âś“ Buyer Protection: Eligible purchases covered for refunds
Shop safely. Pay easily.
5.Return and Exchange Policy
Within 30 days of receiving the goods, if the product has quality problems or does not match the description, you can apply for a return or exchange, and we will bear the round - trip shipping costs.
Please ensure that the goods and packaging are intact and all accessories are complete. When returning, please enclose the order information to facilitate our quick processing.
Non-returnable/NON-REFUNDABLE due to personalization
Exceptions: Manufacturing defects (we’ll remake it free)
⚠️ Double-check spelling/design in preview tool!
6.Gifts and packaging
Absolutely! All orders are shipped in complimentary, gift‑ready packaging—with no pricing info or printed receipts.Free handwritten card (add your note at checkout)
To be eco-friendly, we default to packing multiple items together in one box. If you prefer each item in its own box, please leave a note at checkout!
7.Other Questions
You can leave a message through the form on the "Contact Us" page of the website or send an email to service@radiantdiary.com, and we will reply within 24 hours.
We strictly protect users' personal information and will not disclose it to third parties. You can view the complete privacy policy at the bottom of the website.